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AH01797: client denied by server configuration cPanel

AH01797: client denied by server configuration in cPanel

Whenever we attempt to browse a website, a 403 forbidden error appears. Additionally, we can see a similar issue to “AH01797: client denied by server configuration” in the website error logs. Include the below code to .htaccess file and prevent the IP address from accessing the website.

<Directory "/">
    Order allow,deny
    Deny from all
</Directory>

In this case, we should edit the .htaccess file and remove the code which is blocking the IP address or all IP addresses from accessing the website.

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How to install cPanel on Ubuntu

cPanel is a web hosting control panel software developed by cPanel, LLC.

An online Linux-based graphical interface (GUI) used as a control panel to simplify website and server management. cPanel allows you to publish websites, manage domains, organize web files, create email accounts, and more.

With CentOS 7.x going EOL on June 30, 2024 cPanel had to start supporting other Linux distros. Since the CentOS going EOL news hit the community it has put a lot of pressure on cPanel. Due to the news a software provider called CloundLinux went ahead and created AlmaLinux, a community-supported, production-grade enterprise operating system that is binary-compatible with Red Hat Enterprise Linux. The first stable release of AlmaLinux was published on March 30, 2021, cPanel already fully supports AlmaLinux, and the installation process is the same as on CentOS. However cPanel didn’t stop there, CentOS was great but they were on a single point of failure Linux distro, now they have eliminated that by fully supporting Ubuntu. In this blog, we are going through the installation process.

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Tips for great customer service

Customer service is a challenging field to work in. It takes the right balance of communication skills and technical product knowledge to deliver a delightful customer experience.

There’s always something your support team can be doing to improve your customers’ experience. Just like professional athletes practice every day, support reps should work with the company’s products every day and learn everything they can about your business and its customers. Even the most seasoned reps must routinely practice their skills to keep them sharp and prepared to handle any type of interaction.

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Outsourcing Web Hosting Support

Most web hosting providers begin by providing support themselves or with a few key employees when they begin. However, soon they outgrow that mode and that is the time they have to take the call of either setting up support in-house with employees working 24×7 or finding a good partner to outsource their support needs to. Hosting service providers have to consider several aspects carefully before implementing hosting support in-house. A significant amount of time, money and efforts has to be invested, without compromising on the focus on the core business of selling web hosting services. Limitations in terms of money and space are major roadblocks for in house support, so it isn’t a practical choice for most of the hosting service providers. In this article we’ll shed light on 6 of the most obvious reasons why it makes sense to outsource.

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