Customer Service

Service

We take care of the customer’s needs by providing and delivering professional, helpful and high quality services – before, during, and after the customer’s requirements are met.

we adjust ourselves to the personality of the client
Let us take care of the customer and promote a positive, helpful and friendly environment to ensure they leave with a great impression.

Flexible, Scalable and online 24/7.

Our 24/7 team delivers on-brand & multilingual service to your customers in all required time zones, guaranteeing response times, coverage and quality. We ensure replacement or extra capacity is available quickly as needed to deliver a consistent experience.

Benefits of outsourcing:

✔  Save money

✔  Gain time

✔  Get access to skilled expertise

✔  Improve your overall productivity

✔  Increase in-house efficiency

✔  Additional profit even during off season and holiday months

✔  Surpass competitors who have not yet realized the benefits of outsourcing

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of Americans say they’ll consider switching companies after just a single instance of poor service.

of people are likely to switch brands if they find the purchasing process too difficult.

of consumers say they have made an additional purchase from a company after a positive customer service experience.

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We are a group of passionate young entrepreneurs with an interest in design, telemarketing, IT services and customer service, who have decided to join forces and offer a unique platform for outsourcing services. We are based in Pristina, Kosovo, and we offer outsourcing services worldwide – in a variety of different industries.

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