Web Hosting Support

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100% white label

Our techs use your support desk and your company’s email signatures so that your customers feel they are talking to your own staff.

Multi channel support

We can support your customers over Email, Helpdesk, Live chat, Phone or even social channels.

Cloud and virtual server management

From resource management to VM migrations, we routinely handle a wide range of Cloud and Hypervisor related tasks.

Server maintenance (security, speed, updates)

From patching the latest vulnerabilities and timely software updates to regular performance tune-ups and backup management, we take care of everything that’s needed to keep your servers rock solid.

Billing and pre-sales support

Account renewals, new account hand-holding and pre-sales enquiries via live chat are a few of the common tasks we take care of.

Server setup and provisioning

New server provisioning can be time-consuming. Our team is experienced in setting up new servers with custom configuration.

Vendor and 3rd party management

Our experts can help you reduce costs and keep track of your expenses in servers, software license bills, bandwidth bills, and so on. We’ll help you identify better alternatives if something doesn’t make business sense.

Support customized for your company

Dedicated support is literally a support team to your company. You can customize all aspects of how this team functions. For example, you can choose to have techs with a particular area of expertise, like Linux administration. Or you can set a specific response time for the support tickets.
You have the full control. Just let us know what you want to customize, and we’ll make it happen.

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Support

What we do?

We monitor your support queue & servers 24/7, so that we’re immediately notified of new customer queries or server issues
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Our experts respond to your customers from your support system, and fix the issue within a few minutes.
Servers are audited regularly to solve performance, security or other issues to minimize customer complaints.

Platforms and the technology we support

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We are a group of passionate young entrepreneurs with an interest in design, telemarketing, IT services and customer service, who have decided to join forces and offer a unique platform for outsourcing services. We are based in Pristina, Kosovo, and we offer outsourcing services worldwide – in a variety of different industries.

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