Customer service is a challenging field to work in. It takes the right balance of communication skills and technical product knowledge to deliver a delightful customer experience.
There’s always something your support team can be doing to improve your customers’ experience. Just like professional athletes practice every day, support reps should work with the company’s products every day and learn everything they can about your business and its customers. Even the most seasoned reps must routinely practice their skills to keep them sharp and prepared to handle any type of interaction.