Get a 24/7 Helpdesk service your customers actually enjoy using.
Understand your requirements
The most crucial activity post-engagement which helps gather inputs to strategically plan and filter a great customer support team that aligns with your business goals.
Build the team
Identifying the right people and building a great team that fits the support scope while matching the company culture.
Delivery and reporting
Regular reporting is what makes the engagement efficient and helps to maintain traction and visibility. Periodic meetings are conducted with project manager and senior management to discuss the project health.