We are hiring!
Has vacancies for a number of roles, see below for job details and how to apply
Webhosting Support Specialist - Linux
Do you have a passion for customer service? Do you love problem-solving? Do you enjoy working in a team? Are you familiar with Linux Servers? If so, Getoutsourced is for you.
Telesales Person - German
Do you like talking to people? Are you comfortable speaking on the phone? Do you like helping people find the product they need? Getoutsourced is looking for a person just like you.
Do you like migrating websites from server to server? We do a lot of migrations for our clients on a daily basis and if you think you are the right person for the job, we would like to have you in our team.
Webhosting support specialist - Linux
We are currently seeking talented individuals to join our growing support team. Do you have a passion for customer service? Do you love problem-solving? Do you enjoy working in a team? Are you familiar with Linux Servers? If so, Getoutsourced has a position for you!
First, let’s get introduced. We are Getoutsourced, an outsourcing company. We offer outsource in design, telemarketing, IT services and customer service.
- We are looking for motivated, team-focused, fast learners to join our support family. Let’s get into the core of what we expect from you:
Deliver remarkable support experiences.
Get technical and provide creative solutions for complex problems.
Go the extra mile when solving client cases.
Resolve basic to complex client issues via email, live chat, and Phone.
Learn and have fun!
- Here are a few areas we believe are essential to being able to succeed in this position.
Strong customer service skills.
Excellent verbal and written English communication skills.
Strong desire to grow technical skills.
Previous experience in the web hosting industry is preferred but not required.
Experience troubleshooting Linux servers and applications (CentOS, CloudLinux).
Experience with WordPress and other open source CMS’s is preferred.
Familiarity with common web hosting services (Cpanel, Plesk, PHP, MySQL, FTP, DNS)
Patience and perseverance to provide exceptional technical support to non-technical users.
Telesales Person - German (EXPIRED)
We are looking for an enthusiastic Telesales Person to contact potential customers for our projects. You will be responsible for approaching potential customers over the phone and explaining our services and making appointments for consultants to go through our services in more detail.
An effective telesales representative must be an excellent communicator and have superior people skills. You must be fluent in German and have an accent that is easy for customers in Germany understand on the phone. You must be comfortable making cold calls, presenting products or services over the phone as well as dealing with customer objections and doubts.
The goal is to help the company grow by making customers aware of our products and their benefits.
Requirements for this role
Proven experience as telesales representative or other sales/customer service role
Proven track record of successfully meeting sales quota preferably over the phone
Ability to learn about products and services and describe/explain them to prospects
Excellent knowledge of German
Excellent communication and interpersonal skills
Cool-tempered and able to handle rejection
Outstanding negotiation skills with the ability to resolve issues and address complaints
Responsibilities of this role
Contact potential or existing customers to inform them about a product or service using scripts
Answer questions about products or the company
Ask questions to understand customer requirements and close sales
Direct prospects to the field sales team when needed
Enter and update customer information in the database
Take and process orders in an accurate manner
Handle grievances to preserve the company’s reputation
Go the “extra mile” to meet sales quota and facilitate future sales
Keep records of calls and sales and note useful information
We are looking for someone with advanced cPanel web hosting and server administration experience, with knowledge of cPanel based migrations at scale, someone that continuously looks for smarter ways to accomplish tasks and naturally enjoys working with people.
Responsibilities and Duties
Your primary responsibility will be to work on migrating cPanel based servers to our client’s cPanel/Plesk based servers.
Ensure the migrations are completed successfully with no errors or issues
Solve their web technology issues using email or live chat
Install, configure, maintain, and solve errors for content management systems including, WordPress, Drupal, Joomla, etc.
Review email logs, determine why an error is happening, and solve it.
Troubleshoot why a website is slow or not loading
Provide customers with a “WOW!” experience
Qualifications and Skills
Must have experience working in the web hosting industry
Intimate knowledge of cPanel, how it works and how to fix errors with it
Excellent SSH and command-line skills
Ability to interpret email and weblogs
Knowledge of DNS
Knowledge of Mod_Security, PHP applications, Web Errors, Email Errors, CSF, CloudLinux, etc
Driven to be the best and you have examples to prove it
We're Here To Help!
Ukshin Kovaçica, 10,000 Pristina, Republic of Kosovo